Terms
Terms & Conditions
Welcome to our website. By accessing or using this website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or place an order.
1. General Information
This website sells esoteric, spiritual, and related lifestyle products. Our services are available to customers in Nepal and to international customers where shipping and local laws permit. We reserve the right to update, modify, or discontinue any part of the website or service at any time.
2. Eligibility
By placing an order, you confirm that you are at least 18 years old, or you are using the website with the consent of a parent or legal guardian; you are legally capable of entering into a binding contract; and all information you provide is accurate and complete.
3. Products and Descriptions
We make reasonable efforts to display product descriptions, prices, images, and availability accurately. However, slight variations may occur due to lighting, screen settings, handmade production, or batch differences. Product descriptions are provided for general informational purposes only and are not medical, legal, or professional advice.
4. Orders
When you place an order, you are making an offer to buy the selected products. We reserve the right to accept or decline any order for reasons including stock availability, payment issues, suspected fraud, legal restrictions, or shipping limitations. An order is only confirmed once we send an order confirmation email or other written confirmation.
5. Pricing and Payment
All prices are shown in the currency stated on the website and may change without notice. You are responsible for any applicable taxes, customs duties, import fees, bank charges, or payment processing charges unless we explicitly state otherwise. We may use third-party payment providers, and your payment will be subject to their terms and conditions.
6. Shipping and Delivery
We deliver within Nepal and to selected international destinations. Delivery times are estimates only and may vary due to customs, weather, logistics delays, local restrictions, or events outside our control. We are not responsible for delays caused by customs clearance, courier issues, incorrect shipping information, or force majeure events.
7. International Orders
For international shipments, the customer is responsible for checking whether the ordered products may be imported into the destination country. Some products may be restricted, regulated, or prohibited in certain jurisdictions. If an order cannot be shipped, cleared, or delivered because of local import rules, the customer may be responsible for related costs, return shipping, or disposal charges.
8. Nepal Deliveries
For deliveries within Nepal, we will use the address and contact details provided at checkout. You must ensure that your phone number, address, and recipient details are correct and complete. If a parcel cannot be delivered because of incorrect or incomplete information, re-delivery fees may apply.
9. Returns and Refunds
We accept returns or replacements only in accordance with our Return Policy. Products may be eligible for return if they are damaged, defective, incorrectly delivered, or materially different from the description. To the extent required by applicable law, refunds will include the purchase amount and applicable taxes for approved returns.
10. Non-Returnable Items
For hygiene, safety, or product integrity reasons, some items may not be returnable, including opened, used, or sealed goods where the seal has been broken. Any non-returnable category will be clearly stated on the product page or return policy.
11. User Conduct
You agree not to use the website for unlawful, fraudulent, or abusive activity; interfere with website security or functionality; submit false orders, fake reviews, or misleading information; or attempt to reverse-engineer, scrape, or misuse website content without permission.
12. Accounts and Security
If you create an account, you are responsible for maintaining the confidentiality of your login credentials. You are responsible for all activity under your account unless unauthorized access results from our negligence. Notify us immediately if you suspect misuse of your account.
13. Intellectual Property
All website content, including text, graphics, logos, product images, and design elements, belongs to us or our licensors unless stated otherwise. You may not copy, reproduce, distribute, or use our content without prior written permission.
14. Data and Privacy
We collect and process personal information as described in our Privacy Policy. We use customer data only for legitimate business purposes such as order fulfillment, communication, delivery, compliance, and customer support, and we take reasonable measures to protect it.
15. Disclaimer
Our products are sold for spiritual, decorative, or personal-use purposes only, unless expressly stated otherwise. We do not guarantee specific outcomes, results, or effects from using any product or service. Nothing on this website constitutes medical, psychological, legal, financial, or professional advice.
16. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability for any claim related to an order will not exceed the amount paid for the relevant product, except where law requires otherwise.
17. Complaints and Disputes
If you have a complaint, please contact us first so we can try to resolve it directly. We aim to handle customer complaints promptly and in good faith. If a dispute cannot be resolved informally, it may be handled under the applicable laws and regulations of Nepal or the customer’s local jurisdiction where required by law.
18. Governing Law
These Terms & Conditions are governed by the laws of Nepal, unless mandatory consumer protection rules in another country apply to your purchase. Where required, the applicable consumer and e-commerce laws will also govern the transaction.
19. Changes to Terms
We may update these Terms & Conditions at any time. The updated version will be posted on this page with a new effective date. Your continued use of the website after changes are posted means you accept the revised Terms.
20. Contact Information
If you have questions about these Terms & Conditions, contact us by email, phone, or at our business address.