Nepali Treasures

Returns

Returns and Refunds Policy

We want you to be satisfied with your order. This policy explains when returns and refunds are available for products purchased through our website, for both deliveries within Nepal and international orders.

1. Returns and Refunds

We accept returns or replacements only in accordance with this Return Policy. Products may be eligible for return if they are damaged, defective, incorrectly delivered, or materially different from the description. To the extent required by applicable law, refunds will include the purchase amount and applicable taxes for approved returns.

2. Non-Returnable Items

For hygiene, safety, or product integrity reasons, some items may not be returnable, including opened, used, or sealed goods where the seal has been broken. Any non-returnable category will be clearly stated on the product page or return policy.

3. How to Request a Return

If your order is damaged, defective, incorrectly delivered, or materially different from the description, contact us as soon as possible with your order details and supporting information such as photos. Returns must be authorized before you send any item back.

4. Refund Processing

Approved refunds are issued after the returned goods are received and inspected. Refunds are made using the original payment method unless otherwise agreed. Original shipping costs, customs duties, and import fees are normally non-refundable unless the error was ours.

5. International Returns

For international orders, return shipping arrangements, customs procedures, and delivery times may affect how a return is handled. Any customs charges, return shipping costs, or handling fees may be the customer’s responsibility unless the return results from our error.

6. Contact Us

If you have any questions about returns, replacements, or refunds, contact us at:

Email: [Insert Email]Phone: [Insert Phone]Address: [Insert Business Address]