Shipping Policy

1. Processing Time

Orders are usually processed within 1–3 business days after payment confirmation, unless the item is made to order, temporarily unavailable, or requires additional verification. Processing time may be longer during holidays, high-demand periods, or when we need to confirm shipping details.

2. Shipping Within Nepal

For deliveries within Nepal, we ship to the address provided at checkout using our delivery partners or postal/courier services. Delivery times may vary depending on the destination, weather, route access, and local logistics conditions. Please make sure your name, phone number, and address are complete and accurate, because incorrect details may cause delays or failed delivery.

3. International Shipping

We offer international shipping to selected countries. Delivery times, available shipping methods, and rates depend on the destination country, parcel size, weight, and customs requirements. International orders may be shipped by air, postal service, or other courier services, depending on availability and the option selected at checkout or during order confirmation.

4. Estimated Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed. International delivery can take longer because of customs inspection, local postal performance, import rules, or transportation delays outside our control. We are not responsible for delays caused by customs clearance, carrier disruptions, incorrect address information, or events beyond our reasonable control.

5. Customs, Duties, and Taxes

For international orders, the customer is responsible for any customs duties, import taxes, handling fees, or local charges imposed by the destination country unless we explicitly state otherwise. Customs authorities may inspect parcels and request additional documents, and release times may vary by country. If a parcel is delayed, refused, returned, or held by customs, any resulting costs may be the customer’s responsibility.

6. Restricted or Prohibited Items

Some products may be restricted or prohibited in certain countries or regions. Before placing an international order, you are responsible for checking whether the item can legally be imported into your destination country. If a shipment cannot be completed because of import restrictions, we may cancel the order, refund eligible amounts, or charge return-related costs depending on the situation.

7. Address Accuracy

You must provide a complete and accurate delivery address, email address, and phone number. We are not responsible for losses or delays caused by incorrect or incomplete shipping information entered at checkout. If a package is returned to us because of an incorrect address or failed delivery attempt, reshipping charges may apply.

8. Tracking

Where tracking is available, we will provide a tracking number or shipment reference once the order has been dispatched. Tracking availability depends on the shipping method and destination country. Some economy or postal services may not provide full tracking coverage.

9. Delivery Issues

If your order is delayed, missing, damaged, or marked as delivered but not received, contact us as soon as possible. We may ask for supporting information so we can open an inquiry with the carrier. Claims related to missing or damaged items may be subject to carrier investigation and proof requirements.

10. Split Shipments

If your order contains multiple items, we may ship them separately if stock, packaging, customs, or logistics conditions require it. You will not be charged extra for split shipment unless stated otherwise at checkout or in a special shipping arrangement.

11. Undeliverable Parcels

Parcels may be considered undeliverable if the recipient is unavailable, the address is invalid, customs clearance is refused, or the shipment is rejected by local authorities. In such cases, the parcel may be returned, destroyed, abandoned, or subject to additional charges depending on the rules of the carrier and destination country.

12. Changes to Shipping Policy

We may update this Shipping Policy from time to time. Any changes will take effect when posted on this page with a revised effective date. Continued use of our website after changes are posted means you accept the updated policy.

13. Contact Us

If you have any questions about shipping, delivery times, international availability, or customs-related issues, contact us at:

Email: [Insert Email]Phone: [Insert Phone]Address: [Insert Business Address]