Privacy Policy

1. Information We Collect

We may collect the following information when you use our website or place an order:

• Name.
• Email address.
• Phone number.
• Billing and shipping address.
• Order details.
• Payment-related information.
• Communication history with our support team.
• Technical data such as IP address, browser type, and device information.

2. How We Use Your Information

We use your information to:

• Process and deliver orders.
• Provide customer support.
• Send order confirmations, shipping updates, and service messages.
• Improve our website and services.
• Comply with legal, tax, accounting, and customs requirements.
• Send marketing messages only where permitted by law or with your consent.

3. Legal Basis and Consent

Where required, we collect and use personal information based on your consent and for the performance of a contract, such as fulfilling your order. In Nepal, e-commerce businesses are expected to maintain the privacy of personal information and not use it beyond the lawful purpose for which it was collected.

4. Sharing of Information

We may share your information only with trusted third parties when necessary to operate our business, including:

• Payment processors.
• Shipping and logistics providers.
• Customs brokers and postal services for international delivery.
• IT, hosting, analytics, and customer service providers.
• Legal or regulatory authorities when required by law.

5. International Shipping

For international orders, your information may be transferred to countries outside Nepal to complete payment processing, shipping, customs clearance, or delivery. By placing an international order, you consent to such transfers where needed to complete the transaction. We take reasonable steps to ensure that service providers handle your information securely and only for the purposes of fulfilling your order.

6. Delivery Within Nepal

For deliveries inside Nepal, we may share your name, phone number, address, and order details with courier partners, delivery agents, or other logistics providers involved in fulfilling your order. This type of transaction-related sharing is generally permitted where it is necessary for the sale and delivery process.

7. Data Retention

We keep personal information only as long as necessary for:

• Order fulfillment.
• Customer service.
• Accounting and tax obligations.
• Legal compliance and dispute resolution.

8. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, remember preferences, and analyze traffic. You can disable cookies through your browser settings, but some features of the site may not work properly.

9. Data Security

We use reasonable technical and organizational safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally possible.
• Withdraw consent for marketing.
• Ask us not to use certain information for non-essential purposes.

11. Children’s Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children without appropriate consent where required by law.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our website after changes are posted means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or want to make a request regarding your personal information, contact us at:

Email: [Insert Email]Phone: [Insert Phone]Address: [Insert Business Address]